to provide you with timely and accurate delivery services of our
products. Your online order will typically be processed and
dispatched within 24 hours. We are highly experienced in ensuring we
get your natural health products delivered and ask that you provide
clear and accurate shipping details.
Delivery within New Zealand is either the same day or the next day by NZ
Delivery outside New Zealand usually takes 7-10 working days depending on the
zone of the country.
All nzpurehealth products are normally shipped
out the same day; we are open 5 days a week.
If we have a delay in product availability we will email you and explain. This
can occur between production runs.
To provide a reliable shipping service we use DHL Global Mail or Quantium
Solutions (TNT) Global mail service to deliver the goods. We select
the best company suited for delivery to each destination.
If you require Track and Trace on your package there would be an additional
cost for this service and it would have to be requested in order to
obtain a quote.
Please note that when ordering from nzpurehealth.com you are considered to
be the importer of the requested products and may be subject to
import duties and taxes which are levied once your order reaches your
country. Custom policies and charges vary widely from country to
country and we suggest you contact your local customs office for
further information if required.
Terms and Conditions
The shipping charge is mainly a free service for customers from all over
the world, there is a minimum order requirement of $45.00 USD,
otherwise there is a shipping cost.
International Customs and Imports
Our charges do not include customs, VAT or any import taxes. Our
experience is that most of our international orders are not charged
any customs fees. However since imports and customs are the
responsibility of the buyer, please make sure that items you order
will not be held at customs when entering your country, and that
customs regulations are acceptable to you. We do our best to
minimise any custom delays.
We can accept PO Box as a delivery address if using our Global mail service.
For track and trace a physical address must be provided. If orders
are returned because of the unknown address, customers will be asked
to pay the delivery charges.